What is Social Engagement? The Key to Social Media Success
Key Takeaways from this article
Social Media Engagement is not about just having a social media account of your brand. It is about actively participating in a long-term conversation with your audience.
Social media is not just a voice, it can act as your customer care platform as well marketing platform.
It can be used to communicate with the filter of many trends
Also, always remember to reply, because your customer is always expecting it.